IBP Warranty Policies

Limited Warranty
IBP Medical GmbH ("IBP") warrants to the original purchaser ("Purchaser") that the products it manufactures will be free from defects in materials and workmanship. The warranty term for products is two (2) years beginning on the date of invoice.

Batteries and pH electrodes
Batteries and pH electrodes are expendable materials and are covered by a limited warranty of 6 month. During the term of the warranty period IBP will repair or replace products covered under this limited warranty that are returned to IBP's facility.
 
Service & Support
IBP provides free telephone or email technical support for diagnosing hardware problems with your system throughout the warranty period.
Purchaser must contact our technical support service before attempting to return any part.

Return Policy
The Purchaser must pre-pay shipping and costs including insurance for any defective system or parts returned under this warranty. IBP shall not be liable for risk of loss or damage during shipment of your returned system or parts if you fail to insure the shipment.

All products must be shipped back to IBP Germany in their original or equivalent packaging. IBP will ship the repaired or replacement product(s) to Purchaser via Ground Service (freight prepaid) inside Europe. For international shipments Purchaser must pre-pay any shipping charges, insurance, export taxes, custom duties and taxes including VAT taxes, or any other charges associated with transportation of your IBP products. Purchaser assumes the risk of loss. IBP shall not be responsible for failure of the delivery service to make on-time delivery. If Purchaser requests a shipping method other than Ground Service, Purchaser must pre-pay the difference in cost before IBP will ship the replacement product.

Repair Policy
IBP owns all parts removed from repaired products. IBP uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If IBP repairs or replaces a product, its warranty term is not extended.

Limitation Of Liability
This limited warranty is contingent upon proper and normal use and installation, and does not cover damage due to external causes, including but not limited to, accident, problems with electrical power, liquids, chemicals, oxidation, corrosion, exposure to the elements, servicing not authorized by IBP, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by IBP.

IBP makes no express warranties or conditions beyond those stated in this warranty statement. IBP disclaims all other warranties and conditions, express or implied, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose.

IBP does not accept liability beyond the remedies set forth in this warranty statement or liability for incidental or consequential damages, including without limitation any liability for products not being available for use or for lost data or software.

VAT Registration Information

Register Court Hannover HRB 201670 • EC VAT No:  DE253660644